Endura Consulting (Pty) Ltd ("Endura," "we," "us," or "our") wants you to be satisfied with our products (DRAFT and BLVNK). This Refund Policy explains when and how you can request a refund.
Money-Back Guarantee Summary
| Product | Plan Type | Refund Window | Conditions |
|---|---|---|---|
| DRAFT | Monthly | 7 days | Full refund, no questions asked |
| DRAFT | Annual | 30 days | Pro-rated refund |
| BLVNK | Monthly | 30 days | <100 invoices processed |
| BLVNK | Annual | 60 days | Pro-rated, minus setup fee |
| All | Compassionate | Anytime | Life circumstances (illness, etc.) |
1. Overview
We offer different refund policies for different products and subscription types:
- DRAFT (Student/Individual Plans): 7-day money-back guarantee
- BLVNK (Accounting Firm Plans): 30-day money-back guarantee
- Annual Plans: Pro-rated refunds within 30 days
- Monthly Plans: Full refund if requested within 7 days of charge
2. DRAFT Refund Policy
2.1 Monthly Subscriptions (Pro & Ultimate)
Eligibility:
- Refund available within 7 days of initial charge
- Refund available within 7 days of any renewal charge
- Account must have been created less than 30 days ago (for initial charge refunds)
Process:
- Email support@enduraservice.co.za with subject "DRAFT Refund Request"
- Include your account email and reason for refund
- We'll process within 3–5 business days
- Refund issued to original payment method
2.2 Annual Subscriptions (Pro & Ultimate)
Eligibility:
- Pro-rated refund available within 30 days of purchase
- After 30 days, refunds considered on case-by-case basis
Calculation:
Refund Amount = Total Paid − (Monthly Equivalent × Months Used)
Example: Annual Pro R2,160/year → used 15 days → Refund: R2,160 − (R180 × 0.5) = R2,070
2.3 Situations Where Refunds Are NOT Available
- After 7 days (monthly plans) or 30 days (annual plans)
- Multiple refund requests (3+ times, no further refunds)
- Abuse or policy violations
- Used discount codes (discounted plans are final sale unless within standard refund window)
- Third-party purchases (contact the bootcamp or partner)
3. BLVNK Refund Policy
3.1 Monthly Subscriptions (Pro & Scale Plans)
- Refund available within 30 days of initial charge
- Refund available within 7 days of renewal charges
- Must have processed fewer than 100 invoices
3.2 Annual Subscriptions (Pro & Scale Plans)
- Pro-rated refund within 60 days of purchase
- After 60 days, no refunds
Calculation:
Refund = Total Paid − (Monthly Rate × Months Used) − Setup Fee
Example: Annual Scale R48,000 → 2 months used → R48,000 − (R4,000 × 2) − R5,000 = R35,000
3.3 Setup Fees
Non-Refundable:
- Onboarding/training
- Data migration from old systems
- Custom integrations
Refundable (partial):
4. Special Circumstances
4.1 Service Outages
If Endura experiences significant downtime (>24 hours continuous): automatic pro-rated credit for affected period, applied to next billing cycle.
4.2 Billing Errors
Full refund of incorrect charge within 24 hours, plus 1 month goodwill credit. Email support@enduraservice.co.za immediately.
4.3 Compassionate Refunds
We understand life happens. Full refund regardless of timeframe for: serious illness, natural disaster, company closure, or military deployment.
Email support@enduraservice.co.za with subject "Compassionate Refund Request".
5. How to Request a Refund
Email Us
DRAFT: support@enduraservice.co.za · BLVNK: support@enduraservice.co.za · Billing: support@enduraservice.co.za
Include This Information
Your account email, product & plan, date of charge, and reason for refund (optional).
We Process Your Request
Standard refunds: approved automatically, 3–5 business days. Compassionate refunds: approved immediately, 24 hours.
Receive Your Refund
SA cards: 1–3 days · International: 5–10 days · EFT: manual transfer within 5 days · Mobile money: 3–7 days.
7. Chargebacks
If you file a chargeback: we'll provide transaction records to your bank, we're charged a R100 processing fee by Paystack, and if the chargeback is approved, your account is permanently banned.
10. Questions?
We're committed to your satisfaction. If you're not happy, we want to make it right.
Last Updated: February 14, 2026 · Version 1.0